Shipping & Returns Policy

Mona Shop Products

 

Australia:

Standard Delivery

  • Flat fee of only $13 for shipping anywhere in Australia.
  • Orders over $300 receive free shipping within Australia.
  • Orders will be dispatched within three business days following receipt of your payment.
  • Once dispatched, orders in Australia should be received within 7 business days for most in-stock merchandise. Please note that Australia Post delivery times apply.
  • While we endeavor to include all items in the one package, items ordered together may not be shipped together.
  • Shipping and handling prices are subject change.
  • The above excludes cellar door products.
  • During the Christmas period delivery times may be longer than usual.

Express Delivery

  • Orders that require urgent delivery can be expressed post for an additional $20. Please contact us on (03) 6277 9900 to arrange express shipping.
  • Orders will be dispatched within three business days following receipt of your payment.
  • Once dispatched, orders in Australia should be received within 2 business days for most in-stock merchandise. Please note that Australia Post delivery times apply.
  • The above excludes cellar door products.

 

International:

  • Prices vary based on country, product weight and quantity of items.
  • International orders are exempt from GST.
  • Orders will be dispatched within three business days following receipt of your payment.
  • Once dispatched, orders should be received within 10 business days for most in-stock merchandise. Please note that carrier delivery times apply.
  • Orders are shipped using a variety of carriers.
  • While we endeavor to include all items in the one package, items ordered together may not be shipped together.
  • The above excludes cellar door products.

 

 

 

 

 

Cellar Door Orders
Australia:

  • Flat fee wine freight, only $12 to ship a box of wine within Australia (up to one dozen bottles); $24 for up to 2 dozen; $36 for up to 3 dozen, and so on.
  • Shipping prices for beer vary based on state and quantity of items.
  • Wine and beer delivery cannot occur without a signature upon receipt of the delivery.
  • Orders will be dispatched within 3 business days following receipt of your payment.
  • Once dispatched, orders in Australia should be received within 7 business days for most in-stock merchandise. Please note that Australia Post delivery times apply.
  • Shipping and handling prices are subject to change.
  • During the Christmas period delivery times may be longer than usual.

International:

  • Please contact Cellar Door directly for international shipping rates and to place an order.
    +61 (3) 6277 9912 or cellardoor@mona.net.au

 

Product Returns

If an item you purchased is damaged you may return it for a full refund or exchange*. We do not refund for change of mind. Download the Return Form

  • To return a damaged product, contact us on +61 (3) 6277 9900 within 3 weeks of placing your order.
  • Goods must be returned in original condition and packaging within 3 weeks from delivery.
  • Goods must be returned with a completed Return Form, which you can download here.
  • A refund will not be processed until the goods are returned.
  • We will notify you by email as soon as we receive returned goods.
  • The non-receipt of items within a specified timeframe is not a reason for return of stock.
  • Shipping and handling charges are not refundable.
  • We will reimburse any shipping fees incurred when returning damaged and faulty goods. Please submit proof of postage fee along with the Return Form.
  • *We can only exchange an item if there is stock available. Otherwise you will be issued with a full refund.
  • Returns must be addressed to:
    Mona (Product Return)
    PO Box 1185
    Glenorchy Tasmania 7010
    Australia

Tickets


Moorilla Estate Pty Ltd (trading as Mona) does not refund the sale of any tickets, including, but not limited to, transport tickets, museum entry tickets, event tickets, tour tickets and cinema tickets.

 

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Museum of Old and New Art

655 Main Road Berriedale
Hobart Tasmania 7011
Australia

Contact

+61 (3) 6277 9900
info@mona.net.au

Opening Hours

Wed-Mon
10am-6pm
Open 7 days in January

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